Delivery & Returns

We strive for 100% customer satisfaction, always!  

Delivery

All candles are made to order and are normally processed within 5-7 business days.  You will receive email notification when your order has been processed and on its way.

Orders are shipped via USPS or UPS.  We currently only ship within the U.S.  Please note USPS may be experiencing delays and we are NOT responsible for any lost/undelivered/stolen packages once they leave us.   

I live local, can I pick up my order? 

Yes!  You can pick up your order at our 2 Ocean Ave, Kennebunkport flagship, just use code LOCAL at checkout and we will notify you when the order is ready for pickup.

If your order arrived damaged or if you're experiencing an issue with your product, please include photos within 3 days of receiving and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Returns/Exchanges 
 

I don't like the scent, can I exchange it?

We know how hard it can be to purchase candles online.  You may return or exchange candles as long as they aren't used and are received by us in good condition.  If you want to exchange the candle you bought for a different scent, contact us before you send the candle back. 

If you simply want to exchange your product for a different product, please indicate that in your return. 

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.  Just email us directly at hello@sealove.com and we’ll take you through the process.

Send your order, along with its original packing slip, to: 

Sea Love / Attn: Returns
7 Moose Rocks Road
Kennebunkport, ME 04046
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Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
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Exceptions: we do not accept returns or offer refunds on discounted or sale items, gift cards, or third party products.

Refunds
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Refunds are processed on unused, undamaged products only. return your items back to SL HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees.  As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

If there’s one thing we know, it’s that there is no such thing as too much Sea Love.  If you’d prefer store credit instead of a refund or exchange, let us know and we’d be happy to help. Store credit is issued as a gift card in the amount of the product and does not include shipping fees.